Prepare a message using dates, apartment and guest information, with practical information or a PDF/video attachment where available.
Guest communication
The right message
at the right time.
LaufaHost is designed to support the full guest conversation: from booking confirmation and check-in instructions to questions during the stay and departure follow-up.
At a glance
Before arrivalConfirmation and guidance
During the stayContextual answers
When neededHuman escalation
Guest journey
Communication that follows the stay.
Relevant details arrive when they are useful, and guest replies remain linked to the reservation.
Share check-in instructions, access details and essential house information at the appropriate moment.
Suggest answers from verified apartment knowledge, including where to find an appliance or how to use it.
Surface missing information, complaints or uncertain answers for a person to handle, with the full conversation in view.
Prepare checkout guidance and send a reminder according to the property’s rules.
Close open threads and pass property issues to the operations team for follow-up.
AI with a purpose
Answers rooted in the property.
General AI knowledge cannot tell a guest where the actual remote or fuse box is. LaufaHost is built around details provided by the operator.
Apartment knowledge
Store instructions, photos and selected media against the correct property.
Suggested replies
Generate a draft with the relevant stay and apartment details for review.
Controlled sending
Planned approval rules and a short send delay give the team room to correct a reply.
Escalation
Move uncertain, sensitive or operational questions to the right person.
Explore more
See the connected workflow.
Work with us on the next stage.
We’re speaking with property managers and potential integration partners. Tell us about your portfolio and the work your team handles every day.